Privacy Policy
Last updated: September 5, 2024
Your privacy is important to us. This Privacy Policy explains how Digital Visionworks LLC (“we,” “us,” or “our”) collects, uses, and discloses information about you when you access or use our website, applications, and services (collectively, the “Service”). We use cookies to operate and improve StageFlow. You can manage preferences in your browser settings.
1. Information We Collect
We collect information you provide directly to us, information we collect automatically, and information we may receive from other sources.
- Account Information: When you register for an account, we collect information such as your name, email address, role (e.g., DJ, Manager), and club affiliation.
- Usage Data: We automatically log information about your interactions with the Service, including login times, features used, and actions taken (like stage rotations or data exports).
- Device and Browser Information: We collect standard information from your device, such as IP address, browser type, operating system, and identifiers associated with your device.
- Payment Information: Our payment processor, Stripe, collects payment information when you subscribe to a paid plan. StageFlow does not store your raw credit card number but receives billing metadata from Stripe such as your billing address and transaction history.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve the Service.
- To process payments and manage subscriptions.
- To personalize your experience and customize content.
- To monitor and analyze trends, usage, and activities in connection with our Service.
- To maintain the security of our platform, prevent fraud, and enforce our Terms of Service.
- To respond to your comments, questions, and requests, and provide customer service.
- For legal and compliance purposes, as required by applicable law.
3. Sharing and Disclosure of Information
We do not sell your personal data. We may share your information in the following limited circumstances:
- With Service Providers: We may share information with third-party vendors and service providers who need access to such information to carry out work on our behalf (e.g., cloud hosting, analytics, payment processing via Stripe).
- For Legal Reasons: We may disclose information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process.
- With Your Consent: We may share information with your consent or at your direction.
- Aggregate Data: We may share aggregated or de-identified information, which cannot reasonably be used to identify you.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to help us operate and improve the Service. Cookies are small data files stored on your hard drive or in device memory. We use them to see which areas and features of our Service are popular and to count visits. You can typically set your browser to remove or reject browser cookies. As noted in our cookie banner, your continued use of our site constitutes consent to our use of cookies.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain information as required to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and data by contacting us.
6. Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no electronic transmission or storage of information is ever completely secure, so we cannot guarantee the absolute security of your data.
7. Your Rights and Choices
You have certain rights regarding your personal information. You may review, update, or correct your account information at any time by logging into your account. You may also request deletion of your account and personal data, subject to certain exceptions.
You can opt out of receiving promotional communications from us by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
8. International Users
Our Service is based in the United States, and we use service providers that may be located in the U.S. or other countries. By accessing or using the Service, you consent to the processing, transfer, and storage of information in and to the U.S. and other countries, where you may not have the same rights and protections as you do under local law.
9. Children's Privacy
The Service is not intended for or directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
10. Changes to this Policy
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@stageflowlive.com.